Cancel, or what to do if a payment fails
You can cancel from the app or from the account area of the website.
Three situations look alike but have nothing to do with each other: stopping your subscription, a subscription renewal that fails, and an installment of your app purchase paid in installments that does not go through. This page covers all three for the app purchase and the Plus/Pro credits. The per-game products are not open yet: there is nothing to cancel on that side, and their terms will be published when they open.
Cancel your subscription
Section titled “Cancel your subscription”- In the app, open Subscription.
- Expand Change tier or cancel.
- Click Cancel my subscription.
- The confirmation “Cancel your subscription?” appears. Click Cancel subscription.
- The app shows the progress of the cancellation. A message you received or a request in progress does not mean that stopping the payments is confirmed yet.
You can also cancel on the website: in your account area, the
Purchases and payments tab (vibestarter.pro/account/paiements). The card for your subscription has the action “Cancel at the end of the period”. Click Cancel, then confirm. The card then shows the progress, then the date until which the subscription stays active.
Stopping the renewals is sent automatically to the payment provider. You do not need to wait for a manual step or contact this provider yourself.
Understand the progress and the emails
Section titled “Understand the progress and the emails”| Progress | What it means |
|---|---|
| Request saved or in progress | Your request is saved and its processing continues. Stopping the renewals is not confirmed yet. |
| Stop accepted | The payment provider accepted the cancellation. The subscription can still appear active while its status updates. |
| Cancellation confirmed | Renewals are stopped. You keep the period you have already paid for, until the date shown. |
| Checking in progress or failed | Stopping is not guaranteed yet. VibeStarter checks the result or passes the problem on to support. |
The emails tell apart a request being processed from an accepted stop. An acknowledgement does not promise that payments have already stopped. The confirmation email states the end of the paid period when it is known.
You can close the app after your request: its processing continues. Once the request is saved, the app no longer offers Cancel my subscription, even if the cancellation did not go through: the team picks up the existing request. If you get stuck, write to support@vibestarter.pro.
Cancelling does not refund any payment. Within 14 days after the first payment of your subscription, you can withdraw instead: the contract ends and the part of the credits not used is refunded to you. See Withdraw within 14 days. Monthly renewals do not start a new withdrawal period.
What happens to your credits
Section titled “What happens to your credits”- Your monthly credits stay usable until the end of the period you have already paid for. After that date, the credits that are left are no longer usable.
- Your credits bought in a pack are not affected. The app says so:
“Your {{n}} pack credits are unaffected: they never expire and stay usable.”They keep paying for your generations without a subscription.
The details of the two kinds of credits are in AI credits in practice.
If your subscription renewal fails
Section titled “If your subscription renewal fails”The app shows the banner “Payment failed”:
“Your subscription renewal payment failed and generation is suspended. Fix the payment via the link you received by email to reactivate it.”
Three things to know:
- All generations on our servers are blocked, even if your account has top-up credits. These credits are not lost: they become usable again as soon as the situation is fixed.
- You fix it online, without writing to support. Within 24 h, the link in the email from the payment provider updates your card. Then, the Resume my subscription button in our emails and in the Purchases and payments tab of your account starts a new subscription at the same tier. The process is detailed in Fix a declined payment.
- The rest of the app keeps working: your projects, your agents and Roblox Studio do not depend on the subscription.
Once the payment is fixed, generation starts again. You can also request the cancellation from this screen, without buying a second subscription. Cancelling an unpaid subscription does not turn generation back on and does not restore the rights for the unpaid period.
If you do nothing, the payment provider presents the renewal to your card again for a few days. If one attempt goes through, your subscription resumes and your credits for the month are added. If you don’t want to keep it, cancel it, from the app or from the
Purchases and payments tab of your account: a renewal charged after your cancellation is confirmed is refunded automatically, without any action on your part.
If an installment of your purchase paid in three installments does not go through
Section titled “If an installment of your purchase paid in three installments does not go through”Your app purchase is not a subscription: the cancel button cannot stop its installments. A declined installment suspends your access to the app and ends the payment in installments. The full steps are in Fix a declined payment and get your access back. In short:
- Within 24 h, the link in the email from the payment provider updates your card: only the missed installment is charged. The provider also retries the charge itself for a few days.
- Then, you pay the rest of the order in one go, with the button in our emails or the Pay button in the Purchases and payments tab of your account. The installment plan does not reopen and no rescheduling is offered.
- Your account stays open on the website during the suspension: you sign in as usual to pay, export your data or close your account. The app, the Toolbox, the training and the referral program stay closed until payment.
- The access is cut in a reversible way. Your data and projects are kept, your account is not deleted and the payment link does not expire.
- You get reminder emails for about three weeks, each with the payment button. If your Discord account is linked, some also arrive as private messages. None announces a cancellation or an account deletion.
- As soon as the payment is confirmed, access comes back automatically, and an email confirms it. In the app, you sign in again with the link you received by email.
- On a Duo offer, both accesses are suspended and restored together: yours and the one you gave. Your partner gets their own notice, without knowing the cause.
This unpaid installment does not stop your Plus or Pro AI subscription. The subscription follows its own payment: it keeps renewing as long as your card is accepted, including during the suspension of your app access. Its credits can only be used once access is restored. If you don’t want to keep it in the meantime, cancel it from your account on the website, which stays open, in the Purchases and payments tab. The same applies to the beneficiary of a Duo offer whose access is suspended.
Within 14 days after the initial purchase, you can instead request a refund of the purchase from your account: the request is checked automatically, the first installment is refunded and the later ones are cancelled. See Invoices and refunds. Stopping the installments and the refund each have their own confirmation.
If the payment button does not work, write to support@vibestarter.pro with the email address you used at purchase.
Don’t mix these up
Section titled “Don’t mix these up”| Situation | What stops | How it starts again |
|---|---|---|
| Subscription cancelled | Monthly credits, at the end of the paid period | By starting a subscription again |
| Subscription renewal failed | All generations on our servers | Card updated within 24 h, or “Resume my subscription” |
| Unpaid purchase installment | Access to the app; the website stays open | By paying the balance, automatically |
| App purchase refunded | Access to the app; the website stays open | By buying the app again |
| Account deleted at your request | The account and your sessions, as soon as it is confirmed | Through the cancellation link, if you chose the 30 days |
| Account closed by the publisher’s decision | Access, including the website | Not by paying again: this is a human decision |
The last three rows are detailed in Your account and your data.
Frequently asked questions
Section titled “Frequently asked questions”I want to stop paying for VibeStarter. How do I cancel? For the app, there is no subscription to cancel: you made a single purchase, possibly paid in installments. To request a refund, see the app’s purchase policy. For Plus/Pro credits, follow the steps above. Per-game products are not open yet: there is nothing to cancel on that side.
Can I cancel from the website? Yes, from your account area, in the Purchases and payments tab, on the card for your subscription. The same tracking is available in the app, on the
Subscription page.
Do I lose my projects if I cancel? No. The subscription only covers generation credits.
Can I subscribe again later? Yes. The Subscription page in the app shows the offer screen again as soon as the subscription has ended.
I was charged after my cancellation request. First check which purchase the charge comes from, in the Purchases and payments tab of your account: cancelling Plus does not stop the app’s installments, which are a separate purchase. The cancellation confirmation email reminds you of this when your account has an installment plan in progress. If the charge is for the cancelled subscription, write to support@vibestarter.pro with the date of your request and the date of the charge.