Close your account and understand the remaining payments

From the Settings tab of your account area, click Review my account closure. It lists the subscriptions and the purchases in installments identified for your account, along with the consequences for your data.

Check the payments before you confirm

Closing your account cuts off your access to VibeStarter. It does not refund your purchases.

What you bought	Effect of the closure
AI subscription or per-game service	Stopping the next renewals is requested. You get a separate confirmation once this stop is confirmed.
Solo or Duo purchase in installments	The remaining installments are stopped: nothing else is collected after that. The balance stays due if you reopen your account.
Purchase paid in full or credit pack	The closure does not trigger any refund.

For a purchase in installments, the review shows the total price, the amounts already collected before refunds, and the difference. A refund does not create a new debt. If a commercial agreement exists, it may change the balance to pay: contact us to check it. Stopping a payment schedule does not, on its own, mean giving up the balance: if you cancel the closure, your access comes back after paying the balance.

The next payment date is shown only if the payment provider supplies it. If the situation could not be checked, the review says so: this does not mean that no payment is still scheduled. You can still go ahead with your erasure request; our team will check the billing separately.

A payment that has already started can still go through. If you see a charge after a stop request, write to support@vibestarter.pro.

To ask for a refund or exercise your withdrawal right, use the Request withdrawal before closing your account link in the review, or the Purchases and payments tab, before you close your account, or write to us. Closing the account does not automatically grant a refund, and it does not prevent you from making a request afterward.

If you simply change your mind after the usual 14-day withdrawal period, the app purchase is not refunded under our standard commercial rule. The closure requests the stop of subscription renewals and of the remaining installments of the app purchase, without refunding the amounts already paid. This rule does not limit your legal rights: a specific situation, in particular a lack of information about withdrawal or a lack of conformity, is still reviewed.

Choose when the erasure starts

Your access and your sessions are closed as soon as the closure is confirmed. You then choose one of the two options shown in the review:

• No grace period: the erasure is handled as soon as possible. This choice cannot be undone; export first whatever you want to keep.
• Reversible closure for 30 days: you choose to keep your account data for this period. A link in your receipt lets you cancel the deletion. Without a cancellation, the erasure starts after this period.

Reversing a reversible closure does not reactivate canceled subscriptions. Deletion requests already started before this process keep the period that was announced to the customer.

You do not need to settle a purchase or give a reason for leaving to submit an erasure request. A payment difficulty and a request about your data are handled separately.

Cloud projects and Duo

The review shows how many Cloud projects you own. They are deleted along with your account data: export the items you want to keep before you confirm. Copies held by your collaborators or on Roblox are not recalled automatically.

A deletion applies to the account that requests it. It does not request the erasure of the personal data of the Duo partner, and it does not close their access automatically. A refund or a commercial agreement can remove both accesses; the people concerned are then informed separately.

The holder of the second account can request an export or an erasure by e-mail, even after their access has been closed.

Understand the data we keep

Data that is no longer needed is erased or separated as part of handling the request. Some information must still be kept:

• invoices and accounting documents that the law requires us to keep;
• the information needed to carry out the remaining payments;
• the items needed to handle a dispute or to defend rights.

Each of these retentions has its own purpose and duration. They do not justify keeping your account active. Backup copies follow their own retention cycle; closing the account does not recall copies already held by third parties. The privacy policy explains the processing and how to exercise your rights.

Follow your request without signing in again

A receipt summarizes the consequences of the closure. It is queued for sending by e-mail, and a tracking link appears after confirmation. Keep this personal link: it stays available for 90 days, even after the account has been erased.

The confirmations of payment stops and of the erasure are separate. An operation shown as pending is not yet confirmed.

You can always write to support@vibestarter.pro about a payment, a refund or your data. Do not create a new account to contact support.