# Pay a declined payment and get your access back

> Public channel — documentation of app 3.6.3. Follow the availability notices of each service.

Source: [Pay a declined payment and get your access back](/en/aide/paiement-refuse/)

When a charge fails, you get an e-mail from VibeStarter with a button to pay online. This button is personal and does not expire: you can use it several days later. The same button is in your [account on the website](https://vibestarter.pro/en/account/paiements), which stays available during the suspension. If neither the e-mail nor your account shows a button, write to **[support@vibestarter.pro](mailto:support@vibestarter.pro)**.

## An installment of your purchase

If an installment of your Solo or Duo purchase is declined, **your access to VibeStarter is suspended**. Your accounts, your assets and your projects are kept.

| Moment | What you can do |
| --- | --- |
| Within 24 h after the Inflow e-mail | Open the “Payment Failed” e-mail from Inflow and update your card: only the missed installment is collected. |
| After that | Use the **Pay … and get my access back** button in our e-mails, which shows the amount: you pay the balance of the order in one go. |

The payment provider also retries the charge by itself for a few days. If an attempt goes through, your access comes back without any action from you.

### Why the balance in one go

**Payment in installments ends as soon as an installment is not honored.** Once the deadline of the Inflow link has passed, the payment schedule cannot be reopened: the remaining installments are stopped, and your access is restored once the balance of the order is paid in a single payment. Nothing else is collected after that.

As soon as the payment is confirmed, your access is restored automatically and you get a confirmation e-mail. If you gave the second access of a Duo offer, it is suspended and restored at the same time as yours.

As long as the balance is not paid, your access stays suspended. Your account is not deleted and your payment link stays valid.

**Your AI subscription is not stopped by this suspension.** It keeps renewing as long as your card is accepted, and its credits can only be used once your access is restored. To stop it before then, use Cancel subscription on its card in Purchases and payments.

### If you try to sign in

**On the website, your account stays available.** Sign in at [vibestarter.pro](https://vibestarter.pro/en/account) as usual: the Purchases and payments page shows the declined installment, the balance to pay and the Pay button; the account home shows a “Payment declined” banner with Pay now. You can also export your data or close your account there. The Toolbox, the training and the referral program stay closed until the balance is paid.

**In the app, sign-in is closed.** If you request a sign-in link there, you get an e-mail instead that explains the suspension and contains the same payment button.

## The renewal of your AI subscription

If the renewal of your AI subscription is declined, **only AI generation is suspended**, including the generation that your credits bought as a pack would pay for. Your access to VibeStarter is not affected, and your pack credits are kept: they become usable again as soon as the situation is settled.

You have two options:

-   within 24 h, update your card from the Inflow e-mail;
-   after that, use the **Resume my subscription** button in our e-mails, followed by the monthly price, or the price of the card for your subscription in Purchases and payments.

This button stops the unpaid subscription, then starts a new one at the same tier: one month is collected, your credits for the month are added right away, and the renewal then happens every month on that date. You tick the request for immediate access as for any subscription; your [withdrawal right](/en/offres/retractation/) applies to this new subscription.

If you do nothing, the payment provider presents the renewal to your card again for a few days: if an attempt goes through, your subscription resumes and your credits for the month are added.

If you do not want to keep it, cancel it, from the app or from Purchases and payments. The cancellation does not reopen generation. A renewal collected after it was confirmed is refunded to you automatically, with no action on your part.

## The reminders you get

For an app installment, our e-mails remind you for about three weeks, each with the payment button; if your Discord account is linked, some also arrive as a private message. For an AI subscription, two reminders follow the first e-mail. **No reminder announces a cancellation or an account deletion**: an unpaid account stays suspended, and you can settle it at any time.

## You cannot find the e-mail

You do not need it: sign in to your [account on the website](https://vibestarter.pro/en/account/paiements), where the Pay button is. Otherwise, search for “VibeStarter” in your inbox, including the spam folder, or write to **[support@vibestarter.pro](mailto:support@vibestarter.pro)** from the address of your account: we will send your payment link again. Do the same if your account does not show a Pay button even though an installment is shown as declined.